Our shipping terms are: FOB Destination. We are happy to introduce our Free Shipping policy for any orders delivered within the continental United States. Free Shipping policy does not apply to equipment. There is a shipping charge for all orders containing equipment unless the order exceeds $300. Orders will be shipped via FedEx ground service, Monday through Friday - excluding holidays.
Other terms and conditions may apply for other than standard ground delivery ("Special Shipping Services"), including without limitation, expedited same day delivery, air freight, freight collect, export orders, hazardous materials, customer's carrier, shipments outside the contiguous U.S. or other special handling by the carrier. Any charges incurred for Special Shipping Services must be paid by customer. Fuel surcharges may be applied. You may call our customer services department for available alternative shipping methods and costs.
To avoid delayed deliveries and redelivery fees, please provide complete street addresses including suite numbers, company names (if applicable) and zip codes. Items that are returned to us, either for lack of correct shipping address, or recipient refusal can be re-shipped at extra shipping fees. Shipments refused by the customer without prior consent from Ecoline will be billed to the customer. Packages that are forwarded via FedEx due to incorrect shipping addresses will incur a $25.00 address correction fee per address.
In the event your order should arrive damaged, we will replace your order at no additional expense to you. If the order is damaged in shipping, you must save the contents and packaging materials for claims process. Shipping charges (if applicable) are not refundable except in the case of damage by the shipping company.